Senior Client Services Manager
Consultant Megan Prosser
Date posted 15 May 20192019-05-15 2019-07-14 banking 3 Lower Road Johannesburg 2193 Robert Walters
A new opportunity has arisen for a Senior Client Services Manager, deputy to the Head of Client Services, at a leading Corporate Bank. This role, with a strong focus on leadership and heavy elements of client engagement, is crucial in increasing Corporate Banking Clients’ “Emotional connectedness” to the bank.
The bank is confident that they have the best products available on the market, now they want to differentiate themselves through creating a “best-in-class” client service and customer experience, which leaves clients both happy and crucially, loyal and dedicated to their brand alone.
As manager of the Client Services Department, you will be responsible for all outbound teams, which is made up of 8 – 10 Corporate Service Managers and a further 8 – 10 Analysts. You will demonstrate a deep understanding of Corporate Banking products.
- Corporate Banking background at a leading banking brand, strongly preferred
- Strong experience as a key Accounts Manager
- Experience of coverage teams
- Ability to handle salespeople
- Strong understanding of transactional banking
- Experience of building solutions in SAP
- Experience of Programme Management would be beneficial
- Experience of managing escalations
- Experience of complaints management
The Client Services team sits just behind the Client Coverage Team. Whereas the Client Coverage “Client Relationship Managers” bring in the deals, the Client Services “Corporate Service Managers” maintain the relationships on an ongoing basis, providing Corporate Banking solutions and products (for example, FX or MM solutions) maintaining relationships, and dealing with all queries and questions.
Candidates must be able to demonstrate experience of strategy creation AND strategy delivery, end-to-end.
Whilst all candidates are encouraged to apply, priority will be given to applications from EE candidates, in line with the Bank’s EE strategy